Call Center Representative

Website Arthritis, Rheumatic & Back Disease Associates Arthritis, Rheumatic & Bone Disease Associates

What You’ll Be a Part of: the ARBDA Culture

At ARBDA everyone has an opportunity to make an impact and put their skills and interests front and center. We want you to be part of our supportive culture and to make your mark.
What You Will Do:

The Call Center Representative answers calls in a timely and professional manner, schedules patient
appointments, transfers calls appropriately and tasks messages appropriately

  • Answers calls and schedules appointments into EMR.
  • Enters patient demographics, insurance, and necessary clinical information into EMR.
  • Confirms new patient, follow up and infusion appointments.
  • Optimizes the practice schedule.
  • Works closely with billing department regarding insurance.
  • Verifies insurance.
  • Reschedules appointments during provider absences.
  • Checks holding tanks and call center voicemail regularly.
  • Answers calls and routes calls to appropriate departments.
  • Enters tasks and routes tasks to appropriate departments.
  • Responds to emergency calls according to established procedures.
  • Regular attendance in the office.
  • Establishes and maintains effective working relationships with patients, colleagues, physicians,
    and the public.
  • Successfully manages interactions with challenging or difficult people.
  • Works well both independently and as a team member.
  • Ability to multi-task, be detail oriented, problem solve, and prioritize responsibilities.
  • Communicates with Answering Service for on-call schedule information.
  • Prepares and sends new patient packets.

What You’ll Have:

  • High School diploma or equivalent required.
  • Two years health care /medical receptionist experience utilizing EMR in a healthcare setting
  • Call Center experience in a healthcare setting preferred.
  • Strong knowledge of medical terminology.

Benefits You Will Receive:

ARBDA’s programs reflect our continued commitment to our employees. We take pride in offering a competitive benefits package including health, dental, life, and long term disability insurance. We offer a 401K plan with a company contribution.

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